What support services does CITA offer to UK customers post-installation?

In today’s fast-evolving EV landscape, installing a charger is only the beginning. What truly defines a customer’s long-term experience is the quality of service that follows the installation. For UK EV users, CITA EV Charger stands out not just for its premium-quality charging hardware but for its unwavering commitment to ongoing support. As a Leading EV Charger Manufacturer Company in the UK, CITA EV Charger delivers a full suite of post-installation services that ensure peace of mind, performance, and customer satisfaction — long after the charger is up and running.

Whether you’re a homeowner charging overnight, a landlord managing tenant EV charging, or a business deploying a commercial charging network, the post-installation support you receive is vital. CITA is proud to be recognised as a Trusted EV Charger Manufacturer Company in the UK, and that reputation has been built on more than just reliable chargers. It comes from the continuous care we offer our customers, 24/7.

Reliable Post-Installation Support That Sets CITA Apart in the UK

At CITA EV Charger, we understand that issues or questions can arise at any time. That’s why we provide 24x7 customer support — accessible via phone, email, or live chat. Whether it’s a query about app connectivity, troubleshooting an error, or scheduling a firmware update, our technical experts are available around the clock.

24x7 Customer Support: Always Here When You Need Us

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At CITA, we understand that issues or questions can arise at any time. That’s why we provide 24x7 customer support — accessible via phone, email, or live chat. Whether it’s a query about app connectivity, troubleshooting an error, or scheduling a firmware update, our technical experts are available around the clock.

This level of support is not an optional luxury — it’s a core promise we make as a Leading EV Charging Company in the UK, where customer uptime and confidence are top priorities.

Professional Installation Support and Guidance

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CITA’s job doesn’t end when you purchase the charger. Even though we do not provide installation services, we provide professional installation support, which includes technician coordination when required. Our network of certified installers ensures that the setup is fully compliant with local regulations and optimised for your property.

This hands-on service further reinforces CITA’s position as the Top EV Charging Company in the UK, trusted by thousands to deliver a hassle-free, turnkey EV charging experience.

Warranty Protection and Extension Options


All CITA AC Chargers come with a 3-year warranty, with the option to extend, while our DC Chargers are covered for 2 years, also extendable. This warranty covers key components, manufacturing defects, and performance issues, giving users assurance that their investment is protected over the long term.

When customers choose CITA, they’re not just buying a product — they’re entering into a relationship with a Trusted EV Charging Company in the UK that’s committed to longevity and reliability.

Remote Troubleshooting and Firmware Updates

Our support doesn’t require on-site visits for every issue. Most concerns can be addressed remotely through advanced diagnostics and over-the-air (OTA) updates. This minimises downtime and ensures your charger stays updated with the latest features and security patches.

By keeping your device current and optimised, CITA maintains its place as the Leading EV Charger Service Provider in the UK, offering forward-looking, tech-savvy solutions to real-world problems.

Comprehensive User Training and Onboarding

CITA offers onboarding assistance for new users through guides, live walkthroughs, and video tutorials. From how to use the mobile app to scheduling off-peak charging or tracking energy consumption, we ensure that users of all technical levels feel confident using their new smart EV charger.

This commitment to education and empowerment makes us a Trusted EV Charger Manufacturer Company in the UK, loved by individuals, families, and business owners alike.

Mobile App Support and Usage Assistance

Our smart mobile app is a core part of the CITA experience, enabling users to control, monitor, and pay for charging effortlessly. Post-installation, we assist with mobile app integration, connectivity setup, and resolving sync issues.

By supporting users at every step — including the digital interface — CITA continues to lead as the Best EV Charging Company in the UK with a full-service approach that goes far beyond hardware.

Support for OZEV Grant Compliance and Certification

Navigating grant schemes and regulatory compliance can be complex. CITA helps customers who qualify for the OZEV grant by guiding them through eligibility, documentation, and installation standards. Our chargers are certified by UKCA and CE, ensuring seamless integration into UK-compliant systems.

We simplify what can often be a daunting process, making us a Leading EV Charging Company in the UK for homes and businesses seeking funded, future-proof EV infrastructure.

System Upgrades and Scalability Planning

Need to expand your charging setup as your EV fleet grows? CITA offers consultation and technical support to help you scale, from adding extra AC chargers to integrating DC fast chargers. We help customers evaluate power load, space, and cost while planning upgrades.

This future-ready mindset is why we’re the Top EV Charging Company in the UK, serving individual users and enterprise-scale clients with equal focus and care.

Maintenance Packages and Service Checkups

Preventative maintenance ensures your charger remains efficient and safe. CITA provides annual service packages, including health checks, firmware audits, and physical inspections if required. These services extend charger lifespan and prevent unexpected downtime.

Our maintenance offerings underscore our status as a Trusted EV Charging Company in the UK, dedicated to operational excellence well beyond installation day.

International Expertise with Local Focus

While CITA operates in 35+ countries and serves over 1,000 clients globally, our UK customers benefit from localised service. With deep knowledge of regional EV infrastructure needs, grid compatibility, and regulations, we deliver global reliability with a local touch.

Our commitment to UK drivers further cements our reputation as a Leading EV Charger Manufacturer Company in the UK — bridging international standards with domestic needs.

User-Centric Design and Compact Installations

Our AC chargers are designed for user convenience — compact, weather-resistant, and easy to operate. Installation is simple, and our support team ensures that even the aesthetic and spatial requirements of your property are met. Post-installation, any design-related questions or repositioning needs are addressed promptly.

This meticulous attention to detail elevates us to the Best EV Charging Company in the UK — where technology meets everyday practicality.

Trust Built on Feedback and Ratings

With over 1,000 satisfied customers and a 4.8-star rating, our support services are tried, tested, and appreciated. We take customer feedback seriously and continuously evolve our post-installation services to meet and exceed expectations.

It’s this consistency that makes us a Trusted EV Charger Manufacturer Company in the UK, where service quality is never compromised.

Conclusion: More Than a Charger — A Long-Term Partner

Choosing an EV charger isn’t just a one-time decision — it’s a commitment to a long-term experience. CITA understands this deeply. That’s why we’ve built a post-installation support system that’s as reliable as our hardware. From 24/7 technical assistance and remote diagnostics to warranty coverage, app guidance, and scaling support, we offer everything UK users need to charge with confidence.

We don’t just provide chargers. We provide peace of mind.

So, whether you’re installing a 7 kW or 22 kW home charger or rolling out a commercial charging network, trust the Leading EV Charger Manufacturer Company in the UK — trust CITA.

Have questions or need post-installation support?

Reach out to our team anytime at www.citaevcharger.co.uk and experience the difference with CITA.


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